Support & FAQs
Are all your meats 100% Halal certified?
Yes, The Meat Cartel is 100% Halal certified. We source all our beef, lamb, and goat exclusively from certified halal-slaughtered farms. Furthermore, our chicken range is 100% hand-slaughtered by a member of the Islamic community in accordance with the tradition.
All processing complies with the NSW Food Safety Authority and Australian regulatory standards.
How does the Click & Collect service work?
It's simple and contact-free:
- Browse our premium range online and add your desired cuts to your box.
- Select your preferred pickup day and a convenient 2-hour time slot.
- Visit our store at Shop 14, 8 Central Pl, Ropes Crossing. Your order will be vacuum-sealed and ready to go.
Orders can be ready in as little as 2 hours from checkout.
Do you offer delivery in Western Sydney?
Yes! We have partnered with DoorDash to offer on-demand, real-time tracked delivery direct to your home. Deliveries are packaged in insulated bags with ice packs to ensure your meat remains perfectly cool during transit.
Click the "On-Demand Delivery" toggle on the homepage or the DoorDash link in our header to order directly.
Where do you source your steaks and meats?
We source only high-grade meat standard products from Australian agricultural suppliers:
- Wagyu: Margaret River region Wagyu beef (MB 8-9) with optimal marbling and stress-free grain diet feeding.
- Tomahawk Steaks: Black Onyx Rangers Valley beef, with the classic 30cm rib bone intact for spectacular presentation.
- Rump & Jerky: MSA (Meat Standards Australia) graded beef, assuring tenderness, juiciness, and eating quality.
What are your food safety standards and compliance?
The Meat Cartel operates under strict compliance with the **Australian Food Meat Law**. We maintain rigorous food handling, storage, and traceability systems compliant with:
- FSANZ Food Standards Code — Standard 4.2.3 (Primary Production and Processing Standard for Meat).
- NSW Food Authority — Food Regulation 2015 licensing and safety audits.
- Model Code of Practice for the Welfare of Animals (Livestock at Slaughtering Establishments).